FAQ

Do you ship worldwide?

Yes, we ship worldwide! If you are located outside of the United States in a country that we aren't already offering shipping to and you would like to place an order, please send an email to order@celestialgroovecollection.com with which listing(s) you would like to purchase. We will respond with a shipping quote based on your location.

How will my order be shipped?

We ship all of our orders via USPS.

How long will it take for my order to be processed?

Orders usually take 1-3 days to fulfill and ship out, plus shipping time (1-3 business days for US orders based on where your package starts and where it’s being sent). 

What are your refund, return, exchange, and cancellation policies?

All sales are final. We do not accept refunds, returns, exchanges, or cancelled orders. We are not responsible for lost, stolen, misplaced, or damaged packages or items. If an item from your online order arrives damaged or if you have any issues with your order, please send an email to support@celestialgroovecollection.com with an explanation and attached photos of the damaged item if applicable.

Can I custom order crystals from you?

Yes! We offer a custom crystal shopping service. For more info, fill out our crystal order form here.

How can I contact you?

We love hearing from you! Please contact us by filling out our from here or by sending an email to contact@celestialgroovecollection.com. 

How can our company become a partner or collaborate with you?

If your business is interested in becoming a partner or collaborating with us, please fill out our form here or send an email to contact@celestialgroovecollection.com.

Do you offer discounts or sales?

Yes! We offer sales and discount codes, as well as giveaways. Get notified by joining our mailing list in the "Connect" section below!